Effective date: 10-10-2026
This Privacy Policy explains how STA GOLD TRADING LLC (“STA Gold,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you use the STA Gold mobile application, website, and related services (collectively, the “Services”).
Data controller / operator: STA GOLD TRADING LLC
Registered/business address: Office No. 1204, The Court Tower, Marasi Drive, in front of JW Marriott Marquis Hotel, Business Bay, Dubai, UAE
Privacy contact email: accounts@stagold.ae
Customer support email: support@stagold.ae
Website: www.sta-gold.com
Depending on the features you use and the information required by law, we may collect the following categories. We collect only information that is necessary for the relevant purpose.
2.1 Account and contact information
Name, email address, phone number, login credentials or authentication identifiers, and account preferences.
2.2 Identity verification and compliance information
Where required f...
We use information to:
• Create and administer your account and authenticate access.
• Display live gold prices and provide gold bullion shopping, buying, selling, holdings, vault-storage, and eligible physical-delivery services.
• Process orders, payments, refunds, delivery requests, and customer support.
• Verify identity, prevent fraud, protect accounts, and meet applicable legal, regulatory, a...
Where applicable privacy law requires a legal basis, we process personal information as necessary to perform our contract with you, comply with legal obligations, pursue legitimate interests such as service security and fraud prevention, or obtain your consent for particular activities. You may withdraw consent where processing relies on consent; this does not affect processing that occurred befor...
We may share relevant information, limited to what is necessary, with:
• Service providers that host the app, store data, provide customer support, analytics, communications, identity verification, fraud prevention, or technical maintenance.
• Payment providers and financial institutions to process payments, refunds, and related checks.
• Vault, logistics, courier, or delivery partners when needed...
Your information may be processed in countries other than the country where you live, depending on where STA Gold and its service providers operate. Where required by law, we use appropriate safeguards for international transfers.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing the Services, maintaining transaction and vault records, resolving disputes, enforcing agreements, preventing fraud, and meeting legal or regulatory recordkeeping obligations. Retention periods vary by data type and applicable law. When information is no longer nee...
We use reasonable technical and organisational safeguards designed to protect information against unauthorised access, loss, misuse, alteration, and disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You should protect your login credentials and notify us promptly if you suspect unauthorised access.
Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or a copy of your personal information; object to or restrict certain processing; withdraw consent; or lodge a complaint with a data-protection authority. To make a request, contact accounts@stagold.ae. We may need to verify your identity before responding.
You can request deletion of your STA Gold account using the in-app account deletion option, the website Delete Account page, or by contacting support@stagold.ae with the subject line “STA Gold Account Deletion.” We may ask you to verify your identity and may require you to settle, transfer, sell, withdraw, or arrange delivery of eligible gold holdings and resolve pending orders or payments before ...
The Services are not intended for children under 18, and we do not knowingly collect their personal information without any legally required authorisation. If you believe a child has provided personal information improperly, contact accounts@stagold.ae.
The Services may rely on third-party websites, payment services, verification tools, or other integrations. Their handling of information is governed by their own privacy notices and terms. Review those notices before using the relevant service.
We may update this policy to reflect changes to our Services, practices, or legal requirements. We will update the effective date and provide additional notice where required by law. Continued use of the Services after an update is subject to applicable law and any consent requirements.
For questions, privacy requests, or complaints, contact:
STA GOLD TRADING LLC
Office No. 1204, The Court Tower, Marasi Drive, in front of JW Marriott Marquis Hotel, Business Bay, Dubai, UAE
Privacy contact email: accounts@stagold.ae
Customer support email: support@stagold.ae
