Once your order is placed and payment is successfully completed, the order is considered confirmed and forwarded for processing. Due to the volatile nature of bullion prices, confirmed purchases cannot be reversed solely due to price fluctuations.
Before dispatch, orders may be cancelled only if payment is received and the order is not processed or handed to logistics. After dispatch, cancellation is not possible.
Refunds are issued only for pricing or billing errors, defective or damaged products, non-delivery due to logistics failure, or exceptional cases approved by STA Gold.
Defective claims must be reported within 48 hours. Products must be returned in original sealed condition with tags, certificates, and packaging. STA Gold will verify before approval.
Refunds are based on the actual amount paid. Transaction, delivery, or service fees may be deducted. Refunds are issued only through the original payment method.
Once approved, refunds may take 5–14 business days depending on banking partners. Notification will be sent when initiated.
No refunds for change of mind, market price losses, or sealed authentic bullion that is not defective.
Email: system@sta-gold.com | Phone: +971 52 471 4793. Include your Order ID, contact details, and reason.
STA Gold may update this Refund Policy at any time. Updates will be posted with a revised Last Updated date.
